Application and Database Support Specialist

Deadline 13 June, 2019 Position Ref: 1257
Skills Required

Java ITIL Oracle WebLogic PLSQL WildFly DBMS Oracle DBMS X.509 certificates SSL/TLS


Application and Database Support Specialist



Total Experience (months or years)



  • In close co-operation with project managers and Institution's technicians, specialized service desk for the running-in of the new versions of the information systems; second and third level support service desk in the context of Institution's information systems
  • Monitoring Institution's instances for information systems and ensures their operational status according to the agreed SLA and act accordingly in case of failure, proactive incident and/or escalation.
  • Writing/reviewing/updating technical documentation for information systems; updating training material and operations guides
  • Troubleshoot complex issues that may involve dealing with Java and PL/SQL code
  • Debug software code and in particular Java or PL/SQL applications
  • Troubleshoot complex installations of a multi-node piece of software
  • Giving feedback to the development teams about the quality and stability of the information systems
  • Providing remote technical support to internal and external end users
  • Provide support to parties outside the Institution in the installation of the software on a variety of platforms (Weblogic, Jboss/Wildfly, Oracle, PostgreSQL)
  • Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
  • Maintaining accurate records of all issues with resolution and contact details.
  • Installation and routine maintenance of above mentioned system
  • Make continual improvements to procedures and documentation.
  • Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures
  • Ensuring technical queries not progressing are escalated
  • Proactively monitor the systems and resolve issue before affecting the end users
  • Application and database installation, configuration and management
  • Database monitoring and tuning
  • Monitoring of application usage and performance
  • Access management
  • Bachelor Degree in IT or related field with a minimum of 12 years of professional experience in IT, working as 2nd or 3rd line support.
  • Proven knowledge and experience in end user assistance and support of information systems is required
  • Good knowledge in debugging Java or PL-SQL applications
  • Good knowledge of X.509 certificates (TLS/SSL)
  • Knowledge of application servers (e.g Oracle Weblogic, Wildfly)
  • Experience with ITIL or similar methodologies
  • Good knowledge of DBMS administration
  • Good knowledge of ORACLE DBMS
  • Be solution oriented, trying to provide the best solution at the 2nd / 3rd level support
  • Very good written and spoken English is required





1 Years

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