Description
• Design, map, update, visualize and document corporate business processes and services;
• Consult and support automation of business processes;
• Provide ITSM consultancy services;
• Collect, aggregate and analyse and visualise data from different data sources pertaining to corporate governance and capabilities development;
• provide basic training on data visualisation to the Unit;
• Develop data analytical tools (based on Excel);
• Provide basic ITSM training to the Unit;
• Provide IT consultancy to the Unit;
• Perform any other tasks assigned by the Head of the Unit;
• Provide senior consultancy support and conduct studies on technical, as well as strategic issues, regarding information systems and IT processes;
• Provide tactical as well as strategic direction setting.
Qualifications
• Minimum 4 years of relevant education (master or equivalent) after the secondary school & minimum 9 years of experience in Information and Communication Technologies (ICT), including 6 years in consultancy;
• Business continuity management processes including Business Impact Analysis (BIA), risk assessment, Business Continuity Planning (BCP), business continuity testing, exercising and testing;
• Business continuity and disaster recovery planning techniques and technologies;
• Certified or Member-grade of membership of the Business Continuity Institute (BCI) or equivalent;
• BSI ISO22301 Lead Auditor Qualification;
• In-depth ITSM knowledge;
• COBIT knowledge will be concidered an advantage;
• Experience with visualization software/ data analysis software;
• Experience with large data sets;
• Knowledge of data visualization design principles;
• Experience with reporting, data management, or data analytics, including standard and ad-hoc reporting;
• Experience in carrying out high-level management studies;
• Capability to provide recommendations on improving the structure and efficiency of an organisation's IT systems;
• Ability to provide strategic guidance with regard to technology, IT infrastructures and the enablement of major business processes through enhancements to IT;
• Good knowledge of Microsoft Office, proficiency knowledge of Excel features will be a must;
• Excellent written and spoken English.