IS Support Manager

Deadline 11 February, 2019 Position Ref: 1007
Skills Required

ITIL Reporting IS quality assurance MS Office


IS Support Manager



Total Experience (months or years)



  • User guidance and support regarding the use of information systems / ICT tools, by phone and e-mail 
  • Coordination with the project teams 
  • Mastering of information sites and maintenance of the unit's knowledge base 
  • Follow-up of service quality in the context of incident, problem and impediment management 
  • Management and follow-up of user requests 
  • Guidance regarding the use of information systems 
  • Management of incidents related to information systems; 
  • Conception and management of IS and ICT end user support and assistance 
  • Participation in user, service and project meetings 
  • Depending on the circumstances, the expert may be requested to provide assistance or support in the resolution of production issues




  • You must have a Master (or 5 years of higher education) with minimum 13 years of professional experience
  • Good knowledge of specific support tools or techniques and documentation writing in the context of business workflow application end user support and assistance
  • Good command of the English language is mandatory
  • Proven knowledge in end user assistance or support of information systems, especially in the context of business workflow applications
  • Good knowledge of private and/or public sector financial circuit management support is an asset
  • Excellent knowledge of ITIL
  • Good IT skills
  • Knowledge of IS knowledge base maintenance
  • Good knowledge of the office automation tools used (MSOffice)
  • Excellent communication / writing skills.
  • Good reporting methods.
  • Capability of working in an international/multi-cultural environment, rapid self-starting capability and experience in working in team; leadership capability.
  • Able to cope with the needs of multi-language site deployment.
  • Ability to apply high quality standards
  • Ability to participate in multi-lingual meetings, good communication skills.





1 Years

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