Understand and implement correctly the contract requirements, and maintain overall responsibility for the execution of the contract;
Data Management activities, including organising, storing, analysing and supervision of System-related data systems and networks as professionally and effectively as possible, while also safeguarding the Contracting Authority’s security and confidentiality standards;
Development of Management Information dashboards and reports;
Release Management ensuring the effective planning, scheduling and control of releases into the live environment;
Problem Management through the identification of underlying causes of issues, development and agreement of workarounds and identification of solutions to prevent re-occurrence.
Change Management through effective operational and business change management, including, control of change at an operational level e.g. update required to a device, system or schedule, Control of change at a business level;
Event management, i.e. identification of internal and external events that may impact the delivery;
Incident Management, i.e. management of issues that impact the delivery from internal and external suppliers, including co-ordination, communication and the development and agreement of subsequent action plans.
Create, based on the contract requirements, an efficient and effective internal team, and organise an effective resource capacity demand planning.
Create and maintain a release roadmap to deploy new functionality;
Produce Project plans/ schedules for supplier on-boarding identifying dependencies between suppliers;
In conjunction with the Contracting Authority, facilitate and coordinate the deployment of new service and design releases as per the approved release roadmap whilst minimising service disruption;
Create and manage the required communication channels, internally and with the relevant stakeholder groups
Ensure that the security policies and ITSM processes are aligned with the Contracting Authority processes and are followed by the team;
Deliver the required governance for the programme
Act as a single point of contact to the Contracting Authority to co-ordinate activity across all Lots.
Qualifications
Mandatory skills:
Minimum 12 – 15 years of experience in the defined area of expertise
Strong communication and relationship skills with a solid IT background in the domain of complex information systems;
Ability to consider and develop solutions and determine the way forward for the overall team;
An ability to communicate at all levels and be able to build a team with a shared vision and clear purpose;
Able to build and maintain a tactical and strategic vision based on knowledge of similar programmes and wider industry trends;
A working knowledge of business process management, enterprise architecture and IT project development and support;
Ability to chair meetings and to give presentations; and
