Senior Application Support Engineer

Deadline 5 December, 2019 Position Ref: 1526
Skills Required

Java J2EE XML UML Agile Maven Eclipse SoapUI SOA ITIL BEA Weblogic RUP ORACLE RDBMS Angular 2 Oracle SQL IBM Rational RQM IBM Rational RTC Activiti BPM IS lifecycle

Additional Skills



Senior Applications Support Engineer



Total Experience (months or years)



  • Provision of expert advice and assistance, technology watch, evaluation studies, architectural considerations, applicable standards, solution patterns and best practices in the specific area of ICT infrastructure technology in the context of business workflow applications ( e.g. database management systems, Java Enterprise technology, enterprise & web content management, XML, portals, business process management and rule execution engines, interoperability, business activity monitoring and business intelligence technologies, Web 2.0, application life cycle management, test driven development, search technologies, information security)
  • High quality recording, analysing and tracking of application issues (incidents, problems, changes) to ensure meaningful feedback throughout the support chain.
  • Provision of monitoring of the functioning of business workflow applications and analysis and identification of application defects through detailed inspection of database and application server log files.
  • Drafting technical content for knowledge database for use of upstream support groups in relation to the different business processes covered by the applications.
  • Depending on the circumstances, the expert may be requested to provide assistance or support in the resolution of production issues
  • Master Degree in IT or related field with a minimum of 9 years of professional IT experience
  • In depth knowledge and experience in the architecture and technical implementation of business workflow applications and the related problem management. 
  • Expert knowledge of application problem management applying ITIL (or equivalent) procedures
  • Good knowledge of business processes and how they are reflected and implemented in the respective workflow applications.
  • Good knowledge of financial circuits in the private and/or public sector.
  • Being able to understand well requirements analysis and application for web applications and web services (UML)
  • Deep understanding of XML modelling
  • In depth knowledge of service oriented application architectures (SOA)
  • High level expertise and long term experience of a combination of the following IT tools is a pre-requisite: 
    • Oracle RDBMS/SQL or equivalent
    • Java/J2EE (BEA Weblogic or equivalent)
    • IBM Rational (RQM, RTC) or equivalent
    • Activiti BPM
    • Eclipse/ Maven
    • SOAP-UI
    • Angular 2 or higher
  • Good knowledge of IS lifecycle
  • Good knowledge of Software development methodologies (e.g RUP, Agile)
  • Capability to write clear and structured technical documents
  • Ability to apply high quality standards
  • Very good written and spoken English is required. Knowledge of French is an asset





1 Years

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