Service Desk Agent

Deadline 19 April, 2019 Position Ref: 1188
Skills Required

Social Networking ITIL PKI Wiki Network architecture Application support


Expertise

Service Desk Agent


Language

English


Total Experience (months or years)

96


Description

  • User guidance and support regarding the use of information systems / ICT tools, including PKI and certificates.
  • Support regarding network issues to the stakeholders of the Information Systems developed in house and to the support and developments teams of the SRD.
  • Follow-up of incidents related to information systems.
  • Organisation of the reporting.
  • Follow-up of user requests.
  • Follow-up of bug reports.
  • User guides writing.
  • Update knowledge in Wiki.
 
Qualifications
 
  • Bachelor + 8 years of experience 
  • PKI and certificates understanding 
  • Network architecture, components and protocols understanding 
  • Experience in Application support
  • Proven knowledge in end user assistance and support of information systems.
  • Good IT skills.
  • Usage of Incident Management tools, ITIL compliant.
  • Knowledge of wiki, collaborative sites and social networks.
  • Fluent in English. French is an asset.


Location

Brussels


BELGIUM


Duration

1 Years


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