Support the process of collecting and analysing the requirements;
Analyse content and structures and evaluate their usability against system capabilities and needs;
Collaborate with content providers and internal departments to obtain necessary changes to content;
Support the analysis and maintenance of common classification schemes to facilitate content search and retrieval, enhance accessibility and use of unstructured data;
Ensure compliance requirements for document retrieval and support management of templates, content migration and content workflows;
Liaise with staff members and managers to troubleshoot and mitigate issues related to content;
Organise content management workshops to help improve efficiency, quality, timeliness, communication, and coordination;
Identify, document and propose improvements to existing processes;
Support implementation of extensions and enhancement to the Document Management System;
Perform and ensure quality assurance criteria on the electronic content (accuracy, usefulness, quality and completeness);
Assist in establishing content preparation standards and procedures;
Support and assist document management staff in implementing best practices;
Create documentation on content sub-systems, delivery mechanisms, product requirements, processes, and procedures, and participate in training staff.
Requirements
University degree in a relevant field with minimum 4 years of experience in content management and analysis OR non university degree with minimum 5 years of experience in content management and analysis;
At least 4 years of experience working with SharePoint platform;
Extensive experience working with Document Management best practices;
Very good experience in Enterprise Content Management domain with a focus in content analysis, content engineering and content delivery;
Hands-on experience in analysing and documenting processes and gathering requirements related to content management activities;
Good exposure in managing and maintaining information structures and working with metadata frameworks;
Working experience in the analysis of corporate business processes with a view to designing workflows and related applications;
Having received training in Office 365 concepts;
Very good command of English (CEFR level equal to B2 or higher), both verbal and written.
